I have The Cheque! All that's left to do now is inspect my house, drive all the way to Port Melbourne and hand it over and in return I get the keys!
Oh and I also need to finish packing! I really can't be bothered though... but I have to! I got some more boxes from Bunnings, some biggish ones for the awkward things left to pack... why do the fiddly bits n pieces remain as the last things to pack, that just makes it even more annoying.
Oh and I also now need to disassemble my beds my self as my brother was meant to help but no longer can... great...
Showing posts with label Westpac. Show all posts
Showing posts with label Westpac. Show all posts
Monday, September 28, 2009
Thursday, September 24, 2009
Getting organised
With only 5 sleeps until handover and 6 sleeps until I actually move the to do list is getting shorter and then I think of more things that need doing...
Still to do:
- Removalists confirmed - tick
- Bank Cheque organised for day before hand over - tick
- Insurance certificate - tick
- Money transfered from ING to pay for everything - tick
- Phone line connected - tick
- ADSL applied for - tick
- Cleaner organised for rental (Hi Kate!) - tick
- Carpet cleaner organised for rental - tick
- Organise security door installation - tick
- Organise fly screen installation - tick
- Organise concreter - tick (hopefully the weather plays nicely)
- Paid my rates for this quarter so I don't forget - tick
- Starting to panic - tick
Still to do:
- Be given my Certificate of Occupance - hopefully today
- Order rubbish and recycling bins from council - dependent on COO
- Finish packing - ARGH! Actually it's not that bad... I think... -scratches head-
- Mail redirection - I have the form, just need to submit it
- Collect bank cheque for builder
- Cancel services at rental and organise final readings
- Unpack!
- Change address for -everything- (I will do that once I've moved though)
- Get the keys to my very first house!
Friday, September 18, 2009
Final Invoice
I got my final invoice today! I called the bank to get the process started and they told me that who ever it was that said I needed 7-8 business days didn't know what they were on about! It's 5 days maximum! Anyway, they will send a person out within 2 business days and then I will be contacted about how I want to make the final payment sand where to get the cheque. I'm hoping I can collect it on the Monday after work so I don't have any hassles and delays on the Tuesday.
Also an interesting fact, Westpac don't require a copy of my COO for the final payment!
While I was on the phone to the guy at the bank I asked him how much short I would be. For some reason I had it in my head that I was going to be a few hundred dollars short but it turns out I am wrong! After I have made the last payment to the builder and I have paid my heater/aircon crew I will actually have a bit over $2.5k that I can get put into my account!! Wooooohooooooooo! Calculation error in my favour!! Go past go and collect $200! YaY!!
Also an interesting fact, Westpac don't require a copy of my COO for the final payment!
While I was on the phone to the guy at the bank I asked him how much short I would be. For some reason I had it in my head that I was going to be a few hundred dollars short but it turns out I am wrong! After I have made the last payment to the builder and I have paid my heater/aircon crew I will actually have a bit over $2.5k that I can get put into my account!! Wooooohooooooooo! Calculation error in my favour!! Go past go and collect $200! YaY!!
Friday, August 21, 2009
Penultimate Invoice
Now that I've seen with my own eyes that the fixing has been completed I just phoned the bank to request the penultimate invoice to be paid! Wow! I'm only one payment away from being in my house!! One final payment, a measly 10% of the overall cost.
I really hope I get some dates soon so that I can give notice on where I am currently living and not have to pay another full month of rent!
This weekend I'm going to pack some more boxes, I think I will pack up the entire bike room
I really hope I get some dates soon so that I can give notice on where I am currently living and not have to pay another full month of rent!
This weekend I'm going to pack some more boxes, I think I will pack up the entire bike room
Tuesday, June 16, 2009
First home loan payment
Yesterday my first home loan payment was paid! Not that big a deal really and sure it was also interest only and only for the land, but still something to note and it's the first one in the long line of many many many to come :)
My frame hadn't started yesterday and there weren't any deliveries so maybe today :)
My frame hadn't started yesterday and there weren't any deliveries so maybe today :)
Monday, June 15, 2009
Easy as 1 2 3
When I got all my loan documentation there was also a bit of paper that allowed me to authorise payments to be made over the phone. Instead of faxing or sending in an invoice, all I need to do is call them up, they check my account to make sure I have done all the required paperwork and I tell them who to pay, how much and it's done! It really is a great and easy way to do it, good work Westpac!
I've now paid the 20% deposit for my heater and air con :D I'm sure that tomorrow or the day after I will also be ringing up to make my first payment to my builder, my slab payment!
I've now paid the 20% deposit for my heater and air con :D I'm sure that tomorrow or the day after I will also be ringing up to make my first payment to my builder, my slab payment!
Thursday, May 28, 2009
Slab Date
As promised, today I got reimbursed by Westpac for the penalty interest that I was charged by Stockland, the estate developer for delaying settlement.
I have to say, I am extremely pleased with the way that Westpac has handled my complaint about this. Unlike my loan application, it was very hassle free and pleasant, although I think my application issues were mostly with my broker.
I also got official notification from N that my site start is Monday June 1st :D AND the date the slab is booked in to be poured is June 12th, which is a Friday, which is a pay day which means Slab Party! ;) :D
I have to say, I am extremely pleased with the way that Westpac has handled my complaint about this. Unlike my loan application, it was very hassle free and pleasant, although I think my application issues were mostly with my broker.
I also got official notification from N that my site start is Monday June 1st :D AND the date the slab is booked in to be poured is June 12th, which is a Friday, which is a pay day which means Slab Party! ;) :D
Monday, May 18, 2009
Good job Westpac
Westpac have confirmed that they are going to be reimbursing me the penalty interest charged by the developer and with interest! YaY!
I'm very please with the way that Westpac has handled this and re-confirms how everyone that I have personally dealt with at Westpac has been very good customer service wise.
Westpac also offer a service whereby you can fill in a form for verbal authorisation of the payment to the builder - I'm definitely signing up for that, heaps easier than filling in paperwork each time.
I've also just spoken with my CSA and the permits should be back by the end of the week and hopefully next Tuesday we will have a starting date!!
I had also heard that others building a PD Regent had their towel rails in the ensuite put above the toilet roll holder - how stupid! So I mentioned that I would like that not to be installed, but provided so that I can determine at a later date where I would like it - maybe in the WIR?
I should also get my final drawings at the end of the week or early next week too!
How exciting!! Stuff is happening again! :D
I'm very please with the way that Westpac has handled this and re-confirms how everyone that I have personally dealt with at Westpac has been very good customer service wise.
Westpac also offer a service whereby you can fill in a form for verbal authorisation of the payment to the builder - I'm definitely signing up for that, heaps easier than filling in paperwork each time.
I've also just spoken with my CSA and the permits should be back by the end of the week and hopefully next Tuesday we will have a starting date!!
I had also heard that others building a PD Regent had their towel rails in the ensuite put above the toilet roll holder - how stupid! So I mentioned that I would like that not to be installed, but provided so that I can determine at a later date where I would like it - maybe in the WIR?
I should also get my final drawings at the end of the week or early next week too!
How exciting!! Stuff is happening again! :D
Friday, May 15, 2009
Penalty Interest Complaint
I just got a phone call from Westpac in regards to my complaint about the penalty interest I was charged by the developer.
She needs to investigate it all properly (as expected) but she can see that the bank did make an error with my name and that if it is what's caused the penalties then she said that from what she can see then there shouldn't be any problems in being reimbursed. I also asked about interest on the amount and she will consider that too.
I also mentioned what my solicitor said about the worst settlement she has ever worked on! I did say that I wasn't really sure where the problem was though, if it was the bank or the mortgage broker, but either way being told it would take only 2 weeks and then taking almost 8 was frustrating and stressful, not to mention costly with the extra rent that will cause me to pay.
She seemed very disappointed about my poor experience with the bank and even mentioned that she may speak to the mortgage brokers as essentially they are their employees in a way.
In the email I sent her, I also included information about my surprise of needing to make up the loan shortfall at land settlement as my mortgage broker had told me a few times that the shortfall would come off the final payment to the builder... I also mentioned the shortfall was due to the LMI amount increasing from when the pre-approval was given to when the unconditional was given.
She needs to investigate it all properly (as expected) but she can see that the bank did make an error with my name and that if it is what's caused the penalties then she said that from what she can see then there shouldn't be any problems in being reimbursed. I also asked about interest on the amount and she will consider that too.
I also mentioned what my solicitor said about the worst settlement she has ever worked on! I did say that I wasn't really sure where the problem was though, if it was the bank or the mortgage broker, but either way being told it would take only 2 weeks and then taking almost 8 was frustrating and stressful, not to mention costly with the extra rent that will cause me to pay.
She seemed very disappointed about my poor experience with the bank and even mentioned that she may speak to the mortgage brokers as essentially they are their employees in a way.
In the email I sent her, I also included information about my surprise of needing to make up the loan shortfall at land settlement as my mortgage broker had told me a few times that the shortfall would come off the final payment to the builder... I also mentioned the shortfall was due to the LMI amount increasing from when the pre-approval was given to when the unconditional was given.
Thursday, May 14, 2009
Land settlement is done!
I got a phone call today at ~2:50pm from my solicitor and as soon as I saw her name I started to panic - 10 minutes before settlement was due to happen! Gah!
However it was all good :D It went through early!
Yes, I now own my land and can progress forwards with it all! Ok so the bank owns it, but you know what I mean!
Wow!!
However it was all good :D It went through early!
Yes, I now own my land and can progress forwards with it all! Ok so the bank owns it, but you know what I mean!
Wow!!
Wednesday, May 13, 2009
Do I believe it?
Firstly, I have a settlement time and date for 3pm tomorrow, but I wont believe it until it actually happens.
I feel physically ill.
This morning, after calling my mortgage broker an hour ago for an update, to not have one, an hour later I got a call back from her. Evidently my file is currently being looked at by someone in Westpac and providing nothing else is required, tomorrow morning it should be fine for settlement and that I need to call my solicitor to get her to call them in the morning and arrange a time for it to happen tomorrow.
I call my solicitor, she isn't impressed. She said that if that is the case there is no way that settlement will happen tomorrow, it's not enough notice as the bank is in Adelaide and not Melbourne. She is going to call this afternoon and see if she can find out anything.
Meanwhile my solicitor also tells me that she is sick as a dog and her Dr is telling her to rest and threatening her will hospitalisation due to pneumonia if she doesn't rest.
There is also a shortfall that needs to be paid tomorrow. My mortgage broker has been telling me the whole time that the shortfall will be at the end... umm no, it's now needed tomorrow for settlement.
I've had to go to my local branch, fill in some paperwork to authorise the bank to withdraw the shortfall of funds from my Westpac account. The problem with that is that I only have $4 in there as I haven't started using it and because I haven't started using it, it isn't connected to my ING Direct bank account which is where my savings is.
I've logged in and transferred the money to my Bendigo Bank account, so it will be there in the morning, then tomorrow I need to get to the Bendigo Branch to withdraw said cash, then drive to the Westpac branch and deposit the cash before they try to withdraw it for the settlement.
My solicitor said to me today that in her 15 years of doing this, she has never encountered a settlement like this before - so disorganised and they just seem to not care about their clients. She is disgusted about how this has been handled... which explains why she has had enough! She seriously can't believe it. In a way I'm glad that is not normal, but so annoyed it's happened to me.
I am so ill it's not funny.
I feel physically ill.
This morning, after calling my mortgage broker an hour ago for an update, to not have one, an hour later I got a call back from her. Evidently my file is currently being looked at by someone in Westpac and providing nothing else is required, tomorrow morning it should be fine for settlement and that I need to call my solicitor to get her to call them in the morning and arrange a time for it to happen tomorrow.
I call my solicitor, she isn't impressed. She said that if that is the case there is no way that settlement will happen tomorrow, it's not enough notice as the bank is in Adelaide and not Melbourne. She is going to call this afternoon and see if she can find out anything.
Meanwhile my solicitor also tells me that she is sick as a dog and her Dr is telling her to rest and threatening her will hospitalisation due to pneumonia if she doesn't rest.
There is also a shortfall that needs to be paid tomorrow. My mortgage broker has been telling me the whole time that the shortfall will be at the end... umm no, it's now needed tomorrow for settlement.
I've had to go to my local branch, fill in some paperwork to authorise the bank to withdraw the shortfall of funds from my Westpac account. The problem with that is that I only have $4 in there as I haven't started using it and because I haven't started using it, it isn't connected to my ING Direct bank account which is where my savings is.
I've logged in and transferred the money to my Bendigo Bank account, so it will be there in the morning, then tomorrow I need to get to the Bendigo Branch to withdraw said cash, then drive to the Westpac branch and deposit the cash before they try to withdraw it for the settlement.
My solicitor said to me today that in her 15 years of doing this, she has never encountered a settlement like this before - so disorganised and they just seem to not care about their clients. She is disgusted about how this has been handled... which explains why she has had enough! She seriously can't believe it. In a way I'm glad that is not normal, but so annoyed it's happened to me.
I am so ill it's not funny.
Tuesday, May 12, 2009
Complaint lodged with Westpac
I followed up with my broker yesterday about the complaint in regards to the penalty interest and after a few phone calls, I need to contact the mortgage centre myself.
So I have called the number my broker gave me and have lodged a complaint. He tried to tell me that my mortgage broker requested the change... ? I don't believe it. I re-stated to him that all my notorised documentation as well as all my land and building contracts all have my middle name, so it is the banks fault.
The complaints area will take 3 days to acknowledge receipt of the complaint and then a further 7-10 days to look into it.
I'm so angry and annoyed with Westpac, but yet everyone I have dealt with directly at Westpac has been really great which makes it a really odd situation.
I can also confirm that the new documents were received yesterday in Adelaide and my broker has told me that she has escalated it to get settlement ASAP. Hopefully I know more this afternoon.
Oh, and I went past the block on the weekend and I have a lot number sign with a sold sticker! It made me really excited about -something- happening and then I got all sad again cos it's still not officially mine yet...
So I have called the number my broker gave me and have lodged a complaint. He tried to tell me that my mortgage broker requested the change... ? I don't believe it. I re-stated to him that all my notorised documentation as well as all my land and building contracts all have my middle name, so it is the banks fault.
The complaints area will take 3 days to acknowledge receipt of the complaint and then a further 7-10 days to look into it.
I'm so angry and annoyed with Westpac, but yet everyone I have dealt with directly at Westpac has been really great which makes it a really odd situation.
I can also confirm that the new documents were received yesterday in Adelaide and my broker has told me that she has escalated it to get settlement ASAP. Hopefully I know more this afternoon.
Oh, and I went past the block on the weekend and I have a lot number sign with a sold sticker! It made me really excited about -something- happening and then I got all sad again cos it's still not officially mine yet...
Saturday, May 9, 2009
Amazing!
I signed my new loan doc's yesterday up in Sydney. The paperwork was actually correct in that they had my middle name on everything. My gawd, something went right!
Still no word from my mortgage broker about making Westpac pay the penalty interest but I have had some advise from the good people on H1 and have a path to follow before I lodge anything with the Financial Ombudsman.
I'm so down about it all and just so meh towards the whole building process right now. Screw you Westpac for making me feel like this.
Still no word from my mortgage broker about making Westpac pay the penalty interest but I have had some advise from the good people on H1 and have a path to follow before I lodge anything with the Financial Ombudsman.
I'm so down about it all and just so meh towards the whole building process right now. Screw you Westpac for making me feel like this.
Thursday, May 7, 2009
And it just gets worse
It gets worse... I just got the below email from my solicitor. I have forwarded it onto my mortgage broker and she is going to investigate and raise it with her manager and see what can be done about it.
I have advised the Developer of the delay due to the Bank having to redo mortgage documents.
They have advised that they will be charging penalty interest for late settlement. So if settlement takes place on the 14th May, 2009 then penalty interest will come to $547.15. They had previously granted us an extension of the settlement date penalty interest, but now they are insisting on penalty interest.
I can understand why the developer has done this seeing as though this is now the third time that settlement has had to be changed due to the bank, but I do not wish to be paying this on top of the extra month or so in rent that I'm already having to pay due to the bank taking so long and making an error on the printing of my name.
The developer could have done worse than charge me interest too, but thankfully they haven't
I think I'm now beyond angry
I have advised the Developer of the delay due to the Bank having to redo mortgage documents.
They have advised that they will be charging penalty interest for late settlement. So if settlement takes place on the 14th May, 2009 then penalty interest will come to $547.15. They had previously granted us an extension of the settlement date penalty interest, but now they are insisting on penalty interest.
I can understand why the developer has done this seeing as though this is now the third time that settlement has had to be changed due to the bank, but I do not wish to be paying this on top of the extra month or so in rent that I'm already having to pay due to the bank taking so long and making an error on the printing of my name.
The developer could have done worse than charge me interest too, but thankfully they haven't
I think I'm now beyond angry
Tuesday, May 5, 2009
Angry with the bank
Well my loan documents are not at my local branch ready for me to sign. This means that I can't sign them until Monday.... assuming that they get there in time, at this rate who the hell even knows!?!?
-sigh- I'm so angry. So so Angry
This means settlement could end up being 2 weeks away. This all add's up to extra money coming out of my pocket! Extra rent money that I really don't want to be paying because the bank stuffed up!
Not good enough Westpac!
-sigh- I'm so angry. So so Angry
This means settlement could end up being 2 weeks away. This all add's up to extra money coming out of my pocket! Extra rent money that I really don't want to be paying because the bank stuffed up!
Not good enough Westpac!
Monday, May 4, 2009
Bank error, not in my favour
Update - doc's wont be ready for signing today so my land settlement has to be delayed due to their stuff up.
Hopefully the new docs will be ready tomorrow, if not then they wont be getting signed until Monday as I will be out of the state for work.
This could impact my site start of May sometime -sigh- I'm really very angry right now :(
Hopefully the new docs will be ready tomorrow, if not then they wont be getting signed until Monday as I will be out of the state for work.
This could impact my site start of May sometime -sigh- I'm really very angry right now :(
What's in a name?
-sigh-
Land settlement might not be tomorrow :(
The bank in all their wisdom decided to drop my middle name off my loan and mortgage documents. For what reason we do not know, but all other documentation (land and building contracts etc etc) all have my full name so the problem is clearly with the bank.
As a result, I need to sign all new documents at the bank -grrr- Due to it being the fault of the bank, my mortgage broker has escalated it with their company's manager contact at Westpac and hopefully this means the documents will be ready to sign at my local branch this afternoon. She is also asking that, due to it being their fault, they go ahead with settlement tomorrow as scheduled based on a faxed copy of my documents knowing that the signed documents will be on their way.
Obviously this being discovered the day before scheduled settlement isn't ideal and combine that with the fact that I am in Sydney Wednesday to Friday this week, it's really far from great.
I'm guessing it's due to my existing account with them (car loan) doesn't have my middle name.
Lets see what happens.
Land settlement might not be tomorrow :(
The bank in all their wisdom decided to drop my middle name off my loan and mortgage documents. For what reason we do not know, but all other documentation (land and building contracts etc etc) all have my full name so the problem is clearly with the bank.
As a result, I need to sign all new documents at the bank -grrr- Due to it being the fault of the bank, my mortgage broker has escalated it with their company's manager contact at Westpac and hopefully this means the documents will be ready to sign at my local branch this afternoon. She is also asking that, due to it being their fault, they go ahead with settlement tomorrow as scheduled based on a faxed copy of my documents knowing that the signed documents will be on their way.
Obviously this being discovered the day before scheduled settlement isn't ideal and combine that with the fact that I am in Sydney Wednesday to Friday this week, it's really far from great.
I'm guessing it's due to my existing account with them (car loan) doesn't have my middle name.
Lets see what happens.
Wednesday, April 29, 2009
All signed... not yet delivered
Yesterday I went to the bank and signed my loan documents to accept their offer and signed the mortgage documents!! Wow! At the time I was just signing yet more doco's but this morning I am realising how big a moment it is to sign my first home loan and mortgage documents! :D :D Heh, cool!
How very adult of me... sure I'm 31 so I'm technically an adult, but this is a very adult type thing to do, the most adult type things I've done.
I'm also going to move all my banking over to Westpac as they can give me fee free accounts so I figure why not have it all in the one place. It's going to be a bit of a PITA moving all my direct debits, but if I am saving $5-10 a month in fees between two bank accounts then it will be worthwhile.
How very adult of me... sure I'm 31 so I'm technically an adult, but this is a very adult type thing to do, the most adult type things I've done.
I'm also going to move all my banking over to Westpac as they can give me fee free accounts so I figure why not have it all in the one place. It's going to be a bit of a PITA moving all my direct debits, but if I am saving $5-10 a month in fees between two bank accounts then it will be worthwhile.
Tuesday, April 28, 2009
Possible start date
I just got onto N my CSC and she has been off sick for almost a week! Poor thing :( She didn't sound too good either.
She explained the process a bit more for me. They don't get the permits and the DA approval until about a week after land settlement and they don't order the final working drawings until they receive this, so me waiting for all this to be done sooner rather than later hasn't been worthwhile.
So I have more of an idea of time lines etc now. As settlement is on Tuesday 5th of May, once she has confirmation of that from my solicitor, she will send the file off to the construction area and from there they normally take two weeks to get onto site and their work weeks are Friday to Friday, so I could have a start date of May 22nd!
I've read my loan documents and have a few questions, so I called the bank to make a signing appointment but they told me I need to raise these questions with my mortgage broker - I hope this doesn't cause a delay. Things that are wrong are different LMI value to my original sheet, not the latest interest rate and stamp duty looks to have been calculated on the entire loan amount and not the land value which is a difference of about $12k!
She explained the process a bit more for me. They don't get the permits and the DA approval until about a week after land settlement and they don't order the final working drawings until they receive this, so me waiting for all this to be done sooner rather than later hasn't been worthwhile.
So I have more of an idea of time lines etc now. As settlement is on Tuesday 5th of May, once she has confirmation of that from my solicitor, she will send the file off to the construction area and from there they normally take two weeks to get onto site and their work weeks are Friday to Friday, so I could have a start date of May 22nd!
I've read my loan documents and have a few questions, so I called the bank to make a signing appointment but they told me I need to raise these questions with my mortgage broker - I hope this doesn't cause a delay. Things that are wrong are different LMI value to my original sheet, not the latest interest rate and stamp duty looks to have been calculated on the entire loan amount and not the land value which is a difference of about $12k!
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